1. Nova Wiki
  2. Social Display

Posts That Are Supported and Unsupported via Auto-Fill (One-Click) Import

This article provides information about the types of posts that are compatible and incompatible with auto-fill (one-click) import and how we can assist you if you encounter problems importing a post in Nova UI.

Posts Supported by Auto-fill (One-click)

  • Public posts from Facebook, Instagram, TikTok, YouTube, X (formerly Twitter) and LinkedIn can be imported via auto-fill. This does not include Stories format/posts because the post link expires within 24 hours. All other public post formats such as Photo, Video, Carousel and Album posts are supported via auto-fill import. 
  • Public posts are accessible to everyone without the need to log in to the social media platform. On Facebook, Public posts have a Globe icon beside the time-stamp. 

  • Learn here how to Copy the Social Public Post URL from the desired social media site and then paste in Nova UI

Public posts are accessible without requiring user to login to the social media platform. Try to open the URL in an Incognito window/new browser (where you aren't logged in) to see if you're able to see the content or not.

Posts Not Supported by Auto-fill (One-click)


For posts not supported by Auto-fill (one-click), Manual Asset Upload method must be used else Nova Support team can help you in building.


  • Posts from other social media platforms like Pinterest, Snapchat, Threads etc. 
  • Posts which are
    • Geo-locked
    • Age-restricted 
    • Private 
    • Sponsored
  • Posts from the following categories
    • Alcohol Brands
    • Gambling Brands
    • Adult Content
  • Posts which have a Gear Icon instead of a Globe icon beside the time-stamp indicates that it has some sort of restriction or targeting applied to it. This can be age restriction, geo-restriction etc.

  • Posts from a Private Social Media Page
  • Posts from a Social Media page which is Geo-restricted (Page having region/country restriction)
  • Posts created using Meta/Facebook Ad Manager or Business post from Meta/Facebook Platform
  • Posts that have not yet been published on the social media platform
  • Posts related to events


Need Assistance with Post Creation?

If the Social post is a Public post and does not have any restrictions and you are still facing issues in creating a mockup, then please send us your request here


If you have any questions, please feel free to reach out to us by sending your request to support@createwithnova.com. We are here to assist you.